At Mole Premium Wear, we are committed to ensuring a seamless shopping experience, including reliable and efficient shipping. Please review our shipping policy outlined below:
Shipping Time
Orders received will be processed and shipped out the following working day. Delivery via J&T Express is expected within 1-3 working days for West Malaysia, while 5-7 working days for East Malaysia.
If your order includes back-ordered items, they will be shipped together with the in-stock products. Back-ordered items typically ship within 2 weeks (working days only) upon received from our manufacturing factory.
Shipping Cost
We don't make a profit from shipping. Your shipping cost will mirror exactly what we're charged by the shipping company delivering your package.
Our shipping costs are flat rates, regardless of weight.
West Malaysia – RM 8
East Malaysia – RM 15
International Shipping
We offer international shipping to select countries via FedEX and various couriers. Shipping costs will be calculated based on the weight of the items during checkout.
Asia countries – 3 - 5 days
Europe – 3 - 7 days
US & Rest of the world – 5 -10 days
**International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These fees are the responsibility of the recipient.
Estimated international shipping times vary depending on the shipping method selected and your location.
Please note that shipping times provided are estimates and not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions or customs clearance processes.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your order using the provided tracking number on our website or through the designated shipping carrier's website.
Shipping Notifications
We will keep you informed throughout the shipping process via email and WhatsApp or Messenger.
For real-time updates and assistance, you can also reach out to our customer service team.
Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete to avoid delivery delays or misplacements.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Shipping Policy Updates
We may update our shipping policy from time to time to reflect changes in our shipping practices or regulatory requirements.
Any updates or modifications to our shipping policy will be communicated through our website and other relevant channels.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team for assistance. Thank you for choosing MOLE Premium Wear for your Apparel needs.
MOLE Premium Wear management reserves the right to modify the terms and conditions without prior notice.
